Here at thebase Web Hosting, we pride ourselves on the level of support we provide to all of our valued customers.

Our dedicated technical support team frequently go 'above and beyond' to help our customers with everything from cPanel assistance to migrating their accounts.

The quickest way to reach our support department is by submitting a support ticket through our client portal:

Our portal can be reached at: https://www.thebase.co.uk/go/supporttickets.php

If you some reason you are unable to access our support department to submit a ticket, please e-mail us at: support@thebasesupport.co.uk.

Our e-mail support department is hosted off site, so in the event of a large-scale outage, we will still be able to update you with what is happening. Please only use e-mail as a last resort though, as support tickets can be viewed by our entire support team.